Q: What types of pets does The Pet Hotel board?

A: The Pet Hotel specializes in boarding for dogs and cats exclusively, offering tailored services and amenities to cater to their comfort and well-being.

Q: What sets The Pet Hotel apart from traditional pet boarding facilities?

 A: The Pet Hotel provides a luxurious and nurturing environment for pets, complete with individualized care, swimming pool access, holistic spa treatments, and specialized suites that cater to the emotional and physical wellness of your pet.

Q: Can pet parents stay overnight with their pets?

A: The Pet Hotel's accommodations are exclusively for pets, allowing us to focus on providing the highest level of care and comfort for them during their stay.

Q: What are the pricing and package options for extended stays at The Pet Hotel?

A: Pricing is based on the suite selection and length of stay, with customized packages available for long-term stays to suit your pet's needs. Please contact us @ +91 7619481666 for a detailed quote.

Q: Are there any promotions available for suites and services at The Pet Hotel?

A: Yes, we offer seasonal promotions and discounts. Please check our website or contact us directly for the latest offers.

Q: Does my pet need vaccinations?

A: Yes, pets must be healthy with all required vaccinations confirmed by a veterinarian to prevent communicable diseases.

Q: Why is veterinary consultation and approval required before boarding my pet?

A: Veterinary consultation and approval prior to boarding is crucial to ensure the health and safety of all pets at the facility. This process helps confirm that your pet is up to date on vaccinations, free from contagious diseases, and fit for the stay, thereby protecting your pet, other guests, and our staff.

Q: What kind of schedule can my pet expect during their stay?

A: Pets enjoy a structured routine that includes meals, exercise, playtime, and relaxation to ensure a happy and balanced stay.

Q: Will I receive updates about my pet during their stay?

A: Yes, The Pet Hotel provides photo and video updates of your pet three times a day.

Q: What is the Bath & Dry Service Agreement?

A: It’s a mandatory service for your pet's hygiene and safety, with one bath provided upon arrival at your cost, and another complimentary if staying for 5 nights or more.

 Q: What amenities are available at the Pet Hotel and how can I avail them for my pet?

A: The Pet Hotel is equipped with a swimming pool and grooming station for your pet's enjoyment and care. To avail these amenities, you can opt for them when you make your reservation or upon check-in, subject to availability. Additional charges may apply for the use of these facilities, so please discuss your preferences with our staff to ensure your pet has a pleasurable and pampered stay. Visit Our Page

Q: Could you explain the check-in and check-out times and why they are in place?

A: Our check-in window is between 12 PM and 2 PM, and check-out occurs between 10 AM and 12 PM. These set times are crucial for allowing us to uphold a high standard of care. They ensure that we can thoroughly prepare and sanitize suites to provide a clean and comfortable environment for each pet as they arrive and depart. Check Schedule

Q: Is there a fee for late pickup?

A: Yes, a fee of 100 rupees per hour is charged for late pickups after the standard checkout time of Pet Hotel.

Q: Can someone else pick up my pet?

A: Yes, but they must provide their ID details to The Pet Hotel via email beforehand and will be verified upon pickup.

 Q: What if I cannot pick up my pet by 9 pm?

A: The Pet Hotel has a strict no-pickup policy after 9 pm for the safety and security of the pets and staff. If you're unable to pick up your pet before this time, you'll need to arrange for pick up the next day, and additional boarding fees may apply. Please plan accordingly and communicate with the hotel if you anticipate any issues with this policy.

Q: If I need to cancel my reservation, will I receive a refund?

A: No refunds are issued for cancellations. You are free to cancel your reservation, if necessary, but please be aware that the Pet Hotel's policy does not provide for refunds.

Q: What should I do if I have special instructions for my pet’s care?

A: Provide any special care instructions in writing during check-in to ensure your pet’s needs are met.

Q: Why aren't outside meals allowed, and what if my pet doesn't eat the food provided in your menu?

A: To ensure the health and safety of all our guests, The Pet Hotel provides specially curated, veterinarian-approved meals. If your pet has specific dietary needs or preferences that our menu doesn't meet, please discuss this with us in advance. We're committed to accommodating special requests to ensure your pet's dietary requirements are satisfactorily met.

Q: Can you tell me more about the meal plans at The Pet Hotel and how they cater to my pet's needs?

A: We offer a balanced meal plan featuring a mix of fresh foods, freeze-dried options, and premium commercial formulas. Each meal is crafted to provide the essential nutrients for your pet's health and vitality, taking into account their specific dietary needs. Meals are portioned to support healthy weight management and are free from common allergens to aid in digestive health and prevent sensitivities. Our carefully scheduled feedings ensure routine and aid in optimal nutrient absorption, keeping your pet energetic and content. View Meal Plan

 Q: Can you tell me about the staff at the Pet Hotel and the availability of caretakers for my pet?

A: Our Pet Hotel prides itself on having a team of trained, pet-loving staff who are passionate about providing the best care for your pet. Caretakers are available around the clock, ensuring 24x7 supervision and attention for all our furry guests.

Q: What happens if there's an emergency?

A: In the event of an emergency, The Pet Hotel will first attempt to contact the designated emergency contact to make decisions and manage expenses. However, if the assigned person isn't reachable, our in-house veterinary team holds the right to administer the treatment they deem best suited for your pet's immediate care and well-being.

 Q: Why is it important for me to understand and adhere to the Pet Hotel's consent form?

A: Familiarizing yourself with and adhering to our consent form is essential because it outlines the terms and conditions of your pet's stay, ensuring clear communication and understanding of our mutual responsibilities. This includes our care commitments, your pet's health requirements, and policies regarding emergencies and other procedures. By understanding and agreeing to the consent form, you help us provide the best possible care for your pet and maintain a safe and enjoyable environment for all our guests. Terms&Conditions